Alternations & Returns

Buying tailored suits should not be a stressful experience. We at ChicerMan, want your buying experience to be risk-free. If you are not happy with your suit, we're here to help. Below are some questions or common concerns you might have. Should you have any further questions, please contact us at hello@chicerman.com

If you need minor adjustments, we will cover costs of your local tailor up to $79 per suit. If you need major rework on your suit, we will remake it for you. Still not quite right? We will take it back for a full refund - no questions asked.
Submit your receipts and alterations form to us at hello@chicerman.com. The alterations form is completed by your tailor and shows what changes have been made. As we want you to use your suit as soon as possible and as often as possible, you must apply for refund within 45 days from the receipt of the shipment.
Yes. We want your suit to fit perfectly. So, if your local tailor cannot help, we will make your suit fit. Please contact us at hello@chicerman.com and we will send you an alterations form so we can properly remake your suit. We will ask you for some pictures and directions where and how you want your alterations done. No need for fancy pictures, so long as we can see the entire jacket or pants.

Put the suit on. No need for a tie.

1. First, take three jacket pictures: front, side and back. Button the jacket as if you went out (top on two-button suit or top two on a three-button suit, etc.). Jacket pictures should be like this:

Jacket to remake front Jacket to remake side Jacket to remake back  
2. Pants pictures, with shoes and no belt, should look like this:
Pants remake front Pants remake side Pants remake back 
3. Take a few details pictures:
Remake jacket front detail Remake jacket detail back Remake jacket lapel detail Remake jacket collar detail 
And the pants detail:
Pants detail front leg Pants detail front leg 2

Explain where you feel you need alterations, for example: "pants are too tight around thighs" or "collar sticks out too much." You can pinch the fabric until the garment fits well and measure the pinch. This is how much we will take in. Alternatively, you can measure how much we will need to loosen. Jog down all these measurement in the alterations form.

To remake the suit, we will start all over. So, it will take up to another 6 to 8 weeks.
E-mail us at hello@chicerman.com to apply for a return. We will cover the cost of shipping within the U.S. or Canada by refunding your shipping cost to the credit card you used to purchase the suit upon the receipt of the suit. If you live outside the US or Canada, we cannot cover the cost of return shipping at this time.
No. Any box that fits the suit will do.
No need; we will ship the remade suit to you as soon as it is ready. Once you are happy with your new suit we will arrange to take back the original suit.
If you bear with us one more time, we will give it one more try. If you prefer to return the suit, let us know and we will refund the full cost of the suit.

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